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Policy

Warranty & Service Policy

Up to 12 months of warranty on every repair, in writing. Android repairs are covered for 6 months. Here is exactly what is covered — and what is not.

Last updated: 29 June 2026

Issuer: iFixpert, Gurgaon, Haryana, India
Coverage: All repair services performed by iFixpert technicians
Warranty Period: Up to 12 months from the date of repair completion. Android repairs and OEM, OLED, and Copy (Compatible) display replacements are covered for 6 months.

1. What Is Covered

iFixpert warrants that:

  • All replacement parts supplied are free from material defects in manufacture
  • The repair workmanship meets industry standards
  • The repaired component will function as intended for the applicable warranty period shown on the booking and invoice: 12 months generally, or 6 months for Android repairs and OEM, OLED, and Copy (Compatible) display replacements.

If a replaced component fails due to a defect in the part or workmanship within the warranty period, we will, at our sole discretion:

  • Replace the defective part again at no cost to you, including any required engineer visit for doorstep services, or
  • Provide a full or partial refund of the original repair charge if replacement is not feasible

2. What Is Not Covered

This warranty does not cover:

2.1 Post-Repair Damage

  • Physical damage occurring after the repair (drops, impacts, pressure, bending)
  • Liquid exposure, moisture ingress, or water damage occurring after the repair
  • Damage caused by improper handling, misuse, or negligence after the device is returned to you

2.2 Third-Party Interference

  • Damage caused by subsequent repairs, modifications, or tampering by any person not authorised by iFixpert
  • Use of non-iFixpert parts or accessories that compromise the repaired component
  • Jailbreaking, rooting, or unauthorised software modifications

2.3 Unrelated Issues

  • Software issues, operating system errors, or app malfunctions not directly caused by the repaired hardware component
  • Data loss of any kind (see Section 5)
  • Battery degradation beyond normal wear-and-tear parameters
  • Cosmetic damage that does not affect functionality (minor scratches, discolouration)

2.4 Pre-Existing Conditions

  • Failures arising from underlying device issues that were present before our repair and were not addressed as part of the service
  • Devices that were previously repaired with substandard parts or methods

3. How to Make a Warranty Claim

3.1 Notification

Contact us as soon as you discover the defect:

Provide your booking reference number and a description of the issue. Photographs or videos of the defect may be requested.

3.2 Time Limit for Claims

Warranty claims must be initiated within the applicable warranty period (12 months generally, or 6 months for Android repairs and OEM, OLED, and Copy (Compatible) display replacements). Claims made after this period will not be honoured, unless required by applicable consumer protection law.

3.3 Assessment

We will assess the device to determine whether the failure is covered by this warranty. This may involve:

  • Remote diagnostic questions
  • Physical inspection at our service centre or your location
  • Verification of the original repair records

3.4 Resolution Timeline

  • Doorstep services: We aim to dispatch an engineer or arrange insured pickup within 1-2 business days of claim approval.
  • Carry-in services: Bring the device to our centre; same-day assessment where possible.

4. Transferability

This warranty is transferable and stays with the device. If you sell or gift your device, the remaining warranty period automatically transfers to the new owner. The new owner must provide the original booking reference for validation.

5. Data Loss Disclaimer

iFixpert is not responsible for any data loss that occurs before, during, or after the repair process. This includes but is not limited to:

  • Loss of photos, videos, contacts, messages, or app data
  • Corruption of operating system or software
  • Loss of passwords, authentication credentials, or access codes

You are solely responsible for backing up your device before service. We recommend using iCloud or encrypted iTunes backup. If you are unable to back up your device, please inform us before the repair begins.

6. Service "As Is" Disclaimer

To the extent permitted by law:

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

While we supply parts in the grade named on your written quote and employ trained technicians, we do not guarantee that:

  • The repair will restore the device to factory-new condition
  • The repair will prevent future failures in unrelated components
  • The device will retain its original water-resistance or dust-resistance ratings (especially for devices that have been opened for repair)

7. Limitation of Remedies

Your sole and exclusive remedy for any breach of this warranty shall be, at our option:

  • Re-repair of the defective component, or
  • Refund of the amount paid for the specific repair service

In no event shall iFixpert's liability exceed the original repair charge.

8. Statutory Rights

This warranty is provided in addition to your statutory rights under the Consumer Protection Act, 2019, and other applicable laws of India. Nothing in this policy is intended to exclude, restrict, or modify any right or remedy you may have under consumer protection legislation that cannot be lawfully excluded, restricted, or modified.

9. Changes to This Policy

We may update this Warranty Policy from time to time. The current version will always be available at /legal/warranty. Material changes will be communicated to customers with active warranties via email.

10. Contact

For warranty claims or questions:

  • WhatsApp: +91 87962 90111
  • Email: contact@ifixpert.com
  • Phone: +91 87962 90111
  • Address: Gurgaon, Haryana, India
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