Policy

Terms of Service

The rules for using iFixpert. Please read them carefully before booking a repair.

Last updated: 18 May 2026

Operator: iFixpert, Gurgaon, Haryana, India
Website: https://www.ifixpert.com
Contact: contact@ifixpert.com | +91 87962 90111

1. Acceptance of Terms

By accessing or using the iFixpert website, mobile application, or repair services (collectively, "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Services.

These Terms constitute a legally binding agreement between you and iFixpert.

2. Eligibility

You must be at least 18 years old and capable of entering into a binding contract under Indian law to use our Services. By booking a repair, you represent and warrant that you meet these requirements and that all information you provide is accurate and complete.

If you are booking on behalf of a minor or another person, you represent that you have the legal authority to do so and accept these Terms on their behalf.

3. Bookings and Contracts

3.1 Booking is a Request

Submitting a booking through our platform constitutes a service request, not a binding contract. A contract is formed only when:

You approve a written quote provided after our diagnostic assessment, or
We confirm the booking at the quoted price for standard services that do not require additional diagnosis.

3.2 Pricing and Quotes

All prices are quoted in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
Prices displayed on the website are starting prices ("from Price"). The final price depends on your device model, parts grade, and any additional issues discovered during diagnosis.
Mid-repair changes: If additional issues are discovered after work begins, we will notify you and require your explicit approval before proceeding. You are not obligated to approve additional work.
Diagnostic fee: We do not charge a separate diagnostic fee if we cannot repair the device. If you decline repair after diagnosis, no charge applies for standard diagnostics.

3.3 Payment

We accept the following payment methods:

Cash
UPI
Credit / Debit card
Net banking
Online payment (via third-party processor)

Payment terms:

For doorstep and carry-in services, payment is typically collected after repair completion unless otherwise agreed.
For pickup services, payment may be required before return delivery.
You are responsible for providing accurate payment details. We are not liable for failed transactions caused by incorrect information or third-party payment processor errors.

3.4 Cancellations and Refunds

You may cancel a booking before the engineer is en route without penalty.
If you cancel after the engineer has departed, a convenience fee of up to INR 500 may apply to cover dispatch costs.
If we cancel due to parts unavailability or safety concerns, you will receive a full refund of any prepaid amount.
Refunds, where applicable, are processed within 7-10 business days to the original payment method.

4. Service Modes

Mode	Description	Your Responsibilities
Doorstep	Engineer repairs at your location	Ensure safe workspace, power access, and adult supervision
Pickup & Return	We collect and return the device	Back up your data; device is insured in transit
Carry-in	You visit our service centre	Bring device and booking reference; comply with centre rules

Transit insurance: Pickup-and-return bookings are covered by our transit insurance for physical damage occurring during collection and delivery. Claims must be reported within 24 hours of receipt.

5. Your Device and Data

5.1 Data Backup — CRITICAL

You are solely responsible for backing up all data on your device before handing it over for repair. We strongly recommend iCloud or iTunes backup. We are not liable for any data loss, including but not limited to:

Photos, videos, contacts, messages
App data, passwords, authentication credentials
Operating system settings or software licences

5.2 Passcodes and Access

We will never ask for your device passcode unless absolutely necessary for functional testing of the repaired component.
If a passcode test is required, it will be conducted with you present or via a temporary test code you set.
We do not browse your device contents, extract data, or copy information to our systems.

5.3 Device Condition

You must disclose any known pre-existing damage, liquid exposure, or third-party modifications.
We reserve the right to refuse service for devices that pose a safety risk or have been tampered with in ways that make repair unviable.

6. Acceptable Use

You agree not to:

Use the Services for any unlawful purpose or in violation of any applicable law
Submit false, misleading, or fraudulent booking information
Impersonate any person or misrepresent your affiliation with any entity
Attempt to gain unauthorised access to our systems, admin panel, or other users' accounts
Use automated scripts, bots, or scrapers to interact with the platform
Upload or transmit viruses, malware, or other harmful code
Harass, abuse, or threaten our staff, engineers, or other customers

Violations may result in immediate termination of your access, cancellation of bookings without refund, and reporting to appropriate authorities.

7. Intellectual Property

7.1 Our Content

All content on the iFixpert platform — including text, graphics, logos, images, software, and blog posts — is the property of iFixpert or its licensors and is protected by Indian and international copyright, trademark, and other intellectual property laws.

7.2 Your Content

By submitting contact form messages, reviews, testimonials, or other user-generated content, you grant iFixpert a non-exclusive, royalty-free, perpetual, irrevocable, worldwide licence to use, reproduce, modify, adapt, publish, translate, and distribute such content for the purpose of operating, promoting, and improving our Services.

You represent that you own or have the necessary rights to any content you submit and that it does not violate the rights of any third party.

8. Accounts and Security

If you create an account (via email or passwordless phone login), you are responsible for maintaining the confidentiality of your credentials.
You agree to notify us immediately of any unauthorised access to or use of your account.
We reserve the right to suspend or terminate accounts that violate these Terms or remain inactive for more than 24 months.

9. Warranty

Repairs are covered by our up to 12-month warranty on parts and workmanship as detailed in our Warranty Policy (6 months for Android repairs and OEM, OLED, and Copy (Compatible) display replacements). This is in addition to your statutory rights under the Consumer Protection Act, 2019, and does not limit them.

10. Limitation of Liability

To the maximum extent permitted by law:

Our total liability for any claim arising from or related to the Services is limited to the amount you paid for the specific repair service giving rise to the claim.
We are not liable for:
- Any indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, or goodwill
- Device damage caused by pre-existing conditions, liquid ingress, or third-party tampering
- Data loss of any kind (see Section 5.1)
- Delays caused by force majeure events (see Section 14)
Nothing in these Terms excludes or limits liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any other liability that cannot be excluded under applicable law

11. Indemnification

You agree to indemnify, defend, and hold harmless iFixpert, its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

Your use of the Services
Your violation of these Terms
Your violation of any third-party right, including intellectual property or privacy rights
Any damage caused by your device due to undisclosed pre-existing conditions

12. Termination

We may suspend or terminate your access to the Services at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

Upon termination:

All licences granted to you under these Terms will cease immediately
You remain liable for all amounts due up to the date of termination
Provisions that by their nature should survive termination will survive (including Intellectual Property, Limitation of Liability, Indemnification, and Dispute Resolution)

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

Jurisdiction: Any dispute arising from these Terms or the Services shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.

Amicable Resolution: Before initiating formal legal proceedings, we encourage you to contact us at contact@ifixpert.com or via WhatsApp at +91 87962 90111. We will make good-faith efforts to resolve disputes informally within 30 days.

14. Force Majeure

We are not liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, shortages of transportation, facilities, fuel, energy, labour, or materials, pandemic, or failure of telecommunications or internet services.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and Warranty Policy, constitute the entire agreement between you and iFixpert regarding the Services and supersede all prior agreements, understandings, and communications, whether written or oral.

17. Changes to Terms

We may modify these Terms from time to time. Material changes will be posted on this page with an updated "Last updated" date. Your continued use of the Services after such changes constitutes acceptance of the revised Terms.

18. Contact Information

For questions about these Terms:

Email: contact@ifixpert.com
Phone: +91 87962 90111
WhatsApp: +91 87962 90111
Address: Gurgaon, Haryana, India