iFixpert
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Policy

Cancellation & Refund Policy

When you can cancel a booking, what it may cost, and how refunds reach you.

Operator: iFixpert, Gurgaon, Haryana, India
Contact: contact@ifixpert.com | +91 87962 90111

This page summarises the cancellation and refund terms in Section 3.4 of our Terms of Service. If the two ever differ, the Terms of Service apply.

1. Cancelling a Booking

  • You may cancel a booking before the engineer is en route without penalty.
  • If you cancel after the engineer has departed, a convenience fee of up to INR 500 may apply to cover dispatch costs.

2. If We Cancel

If we cancel due to parts unavailability or safety concerns, you will receive a full refund of any prepaid amount.

3. How Refunds Are Paid

Refunds, where applicable, are processed within 7-10 business days to the original payment method.

4. Repairs Under Warranty

If a repaired component fails within its warranty period, the remedies — re-repair at no cost, or a full or partial refund of the original repair charge — are set out in our Warranty Policy.

5. Your Statutory Rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019.

6. Contact

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