Do you charge for the diagnosis if I decide not to go ahead with the repair?
The short answer
No. iFixpert charges no diagnostic fee if you decline the repair, and none if the device cannot be fixed. The 21-point pre-repair diagnosis is free either way. What you get out of it is a fixed price in writing, and that quote is yours to keep whatever you decide. Decline it and the engineer puts the device back together and hands it to you as it came.
What you walk away with if you say no
The written quote. It names the repair and the fixed price, and it stays with you after you decline, to sit on, to compare, or to come back to later. No part has been ordered and none has gone in, so there is nothing to unwind and nothing to pay.
What the price looks like before the visit
You are not going in blind. Every iFixpert service page carries a real "from" price for that repair, and /book quotes against your exact model before an engineer is sent out. The diagnosis is what turns that into one fixed number for the fault your device actually has, in writing, before any work starts.
If the device cannot be fixed
Still nothing to pay. The waiver runs both ways: you read the number and say no, or the engineer finds a fault that cannot be repaired. It holds too when the advice at diagnosis is against spending the money on this device at all.
Do I have to pay anything if I say no to the repair after the engineer checks the phone?
Nothing. The 21-point diagnosis is free whether you book or not, so the inspection itself never creates a bill. You keep the written quote — sit on it, or use it to compare elsewhere.
Where to go next
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Last reviewed 2026-09-06